At Sanko, protecting customer information is not just a responsibility, but a top commitment. We understand the importance of personal data and apply the strictest security standards to protect your privacy. This policy is designed to ensure that all collected information is transparent, stored securely, and used only for purposes that benefit our customers in accordance with the law.
1. Purpose of collecting personal information
The information collected through Sanko’s website will help us:
- Providing customer support when purchasing products.
- Answering customer questions.
- We provide you with the latest information on our website.
- Review and upgrade the website’s content and interface.
- Conduct promotional activities related to Sanko’s products and services.
- Activate and check your electronic warranty (if applicable).
To access and use some services at Sanko, you may be required to register with us by providing personal information (Email, Full Name, Contact Phone Number, Delivery Address, etc.). All declared information must be accurate and legal. Sanko is not responsible for any legal issues related to the declared information.
2. Scope of information usage
Personal information collected will only be used internally within the company. Sanko is committed to protecting customer information in accordance with regulations. Information is collected for the purpose of providing consultation, service implementation, warranty/maintenance, and customer care. Sanko does not share information with third parties without the customer’s consent, except when necessary to perform the service or at the request of competent authorities as required by law.
When necessary, we may use this information to contact you directly through various means such as: sending introductory letters, order confirmations, thank-you letters, SMS messages, and information regarding technical and security matters…
3. Individuals or organizations may have access to the information.
We only share your information in the following cases:
- Sanko’s employees: Departments involved in order processing, customer service, and warranty.
- Shipping partner: For delivery to your address.
- Competent state authority: In cases where required by law.
4. Commitment to protecting customers’ personal information.
Members’ personal information is guaranteed to be kept strictly confidential in accordance with Sanko’s personal data protection policy. The collection and use of each customer’s information is only carried out with the customer’s consent, except in cases where the law stipulates otherwise. Personal information of customers will not be used, transferred, provided, or disclosed to any third party without the member’s permission and consent.
