To facilitate, provide flexibility, and ensure transparency in all transactions, Sanko respectfully presents the following detailed payment policy to our valued customers:
1. Payment method
To pay for your order, you can choose one of the two convenient methods below:
1.1. Cash on delivery (COD) payment
- Applicable to: Retail orders, products in stock, and standard delivery.
- Process: Customers receive the goods, inspect the product’s appearance, and pay the full order value directly to the delivery staff.
1.2. Bank transfer
- Applicable to: all orders. Especially recommended for high-value orders and project orders.
- Sanko uses bank transfer as the method of payment in accordance with current legal regulations and internal policies. Payment account information is provided on the contract/quotation/confirmation slip. Sanko only recognizes payment when the funds are transferred to the correct company account and supported by valid documentation.
- Account name: SANKO VIETNAM CO., LTD.
- Account number: 183690849
- Bank: Asia Commercial Bank (ACB)
2. Deposit policy
Sanko’s deposit policy aims to ensure the commitment to fulfilling the transaction between the two parties and to help the goods preparation/production process proceed on schedule:
- For regular commercial orders: Payment is 100% upon delivery or via bank transfer in advance.
- For project orders, installations, or custom orders, please make a 50% advance payment of the total order value immediately after order confirmation/contract signing so that Sanko can reserve the goods or proceed with production/import. The remaining 50% of the order value will be paid before Sanko ships the goods or at the time of handover and acceptance (depending on the specific agreement in the contract).
3. Invoices and receipts
Sanko is committed to providing complete and valid documentation for all transactions.
- We provide: Sales invoices, Receipts, Delivery notes, and Handover records.
- For corporate customers requiring a VAT invoice, please provide complete and accurate invoice information (Company name, Address, Tax code, Email address for receiving invoices) at the time of ordering. The electronic invoice will be sent to your email address after the transaction is completed.
Please note: We may refuse to reissue the invoice if the information you initially provided is inaccurate or if the invoice request is made after the legally prescribed time limit.
4. Payment term
Payment deadlines must be strictly adhered to as agreed upon by both parties in the Purchase Order or Sales Contract.
In case of payment delays, please notify Sanko’s Accounting department in advance for assistance with extensions (if there is a valid reason).
5. Contact support
If you have any questions about the payment process, invoicing, or need assistance confirming a bank transfer, please do not hesitate to contact us through the following channels:
- Hotline: 0844 803 777
- Email: info@sanko.com.vn
- Working hours: 8:00 AM – 5:00 PM (Monday – Saturday)
- Address: Km 13+800, Provincial Road 835A, My Loc Commune, Tay Ninh Province, Vietnam
Sanko always strives to optimize its processes to ensure that all transactions are fast, safe, and completely secure for our valued customers.
